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Articles under the category - Business Process Outsourcing

06/02/2017 by, Premilla D'Cruz, Ernesto Noronha

Indian call centre industry suffers from contradictions. The agents enjoy good remuneration, and posh office facilities, while their work load is very demanding. The agents of non-technical call centres suffer from monotonous tasks, and cyber bullying from customers. The technical call centres, in contrast, provide their agents with challenging and..

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